1. Who We Are

Launch is a South Australia based fitness and wellness facility located at 200a Grange Road, Flinders Park.

We offer gym memberships, fitness classes, manual therapy services, and wellness experiences both in-person and online.

Our website is: [www.launchpmw.com.au](http://www.launchpmw.com.au)

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

● Your name and contact details (e.g. email address, phone number)

● Date of birth

● Emergency contact details

● Information you provide in bookings, intake forms, or assessments

● Payment information and transaction history

● Information related to your health, fitness, nutrition, or mental wellbeing — including injuries, conditions, or goals (where voluntarily provided)

● Website usage data (e.g. IP address, device type, browser, and pages visited)

We only collect sensitive health or medical information (including mental health or dietary needs) with your consent, and in accordance with Australian privacy laws.

3. How We Collect Your Information

We collect personal information when you:

● Enquire, book, or contact us via our website, social media, email, or phone

● Sign up for memberships, services, or classes

● Complete forms online or in person

● Use our website or interact with our digital platforms (e.g. booking systems, email sign-ups, and analytics tools)

4. Why We Collect Your Information

We collect personal information to:

● Deliver fitness, recovery, therapy, or wellness services tailored to your needs

● Coordinate care between different professionals within the Launch team (e.g. coach, dietitian, psychologist)

● Manage your bookings, memberships, and payment records

● Communicate important service updates, promotions, or appointment reminders

● Improve the services we offer and the quality of your experience

● Meet legal, regulatory, or professional standards required for allied health service delivery

5. How We Store and Protect Your Data

We store your personal information securely using encrypted, password-protected systems.

Only authorised team members have access to your data.

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Sensitive health-related data is only stored where necessary for service delivery and is not stored on our public website.

6. Disclosure of Your Personal Information

We will not share your personal information unless:

● Required or authorised by law

● You have given consent

● Necessary for service delivery (e.g. referral to another provider or coordinating a session with a contractor)

We never sell or rent your information to third parties.

7. Third-Party Services and Cookies

Our website and booking systems may use third-party platforms such as Setmore, Google Analytics, or Meta Pixel to manage appointments or track website usage.

These services may collect data using cookies or tracking technologies.

You can adjust your browser settings to manage cookies.

We may also use secure third-party platforms for bookings and client communications (e.g., Halaxy), which have their own privacy policies.

8. Accessing and Updating Your Information

You can request access to, or correction of, the personal information we hold about you.

To do so, contact us at [hello@launchpmw.com.au](mailto:hello@launchpmw.com.au).

9. Making a Privacy Complaint

If you have a concern or complaint about how your personal information is being handled, please contact us at [hello@launchpmw.com.au](mailto:hello@launchpmw.com.au).

We aim to respond promptly and respectfully.

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](http://www.oaic.gov.au).

10. Updates to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on this page, with the date of last update clearly stated.

Contact Us

If you have any questions about this policy or your personal information, please get in touch:

Email:[admin@launchpmw.com.au](mailto:admin@launchpmw.com.au)

Address: 200a Grange Road, Flinders Park, SA 5025